For this tutorial in video form, click here
In this article, we’ll show you how to deactivate certain Twilio numbers in your CRM so that they aren’t used.
The Process
First, head over to Twilio From Numbers. You’ll get a list of your numbers like this:
Now, click on the one you don’t want to use in your CRM. This will take you to the details of that number.
Here, you’ll see a box that says “Do Not Use in CRM.” Go ahead and check it. Next, save your data and you should be good to go. However, note that it could take up to half an hour before the change is actually active. We hope this article cleared things up. Good luck!